We are committed to providing the highest quality Dubia roaches and the best service possible. We would love your business, and here are some of the things we do to earn it.
- About our products
- About our guarantees
- Shipping Schedule
- Return instructions – live arrival
- Return instructions – dissatisfied
- Answers to common questions about our products and services
Quality Dubia Roaches
We sell only high quality Dubia roaches, raised on a mix of mostly whole, all-natural, human-grade food ingredients from local farmers and distributors. We’ve had remarkable success with our premium roach chow, which we developed (and continue developing) with significant testing over time. Our philosophy is that healthy roaches are productive roaches, and we take care to maximize both the health and productivity of our stock.
In fact, when it comes to Dubia roach production, we believe nutrition is paramount. And science backs this up. Proper nutrition is an established foundation for insect growth and production. And, for those who buy Dubia roaches as feeders, superior nutrition increases their nutritional value. We developed our Dubia feed over many roach generations in part to create the most nutritious feeders possible for our animals. After lots of experimentation and testing, we’ve ended up with a remarkably high quality roach food that produces exceptionally healthy, nutritious roaches.
Because our Dubia roaches are born and raised on high quality foods, they are suitable for feeding to your animals right out of the box. We recommend gut loading Dubia feeders, but you never need to wonder whether or not they were well cared for, and you don’t have to worry about what’s in their gut. We increase our bottom line by boosting growth and production through superior health, not by factory-style production or cheap bulk feed.
In short, healthy Dubia roaches is what we do, and nutrition is how we do it.
In addition to our standard fare, we also offer organic Dubia roaches because we’re serious about herp nutrition. Pesticides are bad for people and insects, and it follows that they’re probably not good for amphibians, arachnids, and reptiles either.
Organic Dubia roaches are definitely “next level” feeders. They’re a bit of a luxury, and they aren’t necessary or even practical in many situations. Some of the concern when buying standard roaches can be eliminated by feeding them organic food for a few days prior to feeding them off to your animals. When this is not possible, be particularly careful with the so-called “dirty dozen” foods (external link). At a minimum, always thoroughly wash any produce you offer to feeder insects, including Dubia.
Our guarantees include same day shipping, live arrival, and a complete satisfaction guarantee on every purchase. In short, we take the risk out of buying Dubia roaches online. Our guarantees have limits, detailed below.
Same Day Shipping
Orders placed by noon Pacific Time (3 PM Eastern) on regular shipping days are shipped that day. Orders placed after noon may and often do ship the same day, but we can’t promise that they will. It depends on a variety of factors that change by day, month, season, etc. If we receive your order after the cut-off time and we can ship it that day, we certainly will.
Shipping Schedule: Regular shipping days for live insects are Mondays through Wednesdays. However, we often ship Thursday and sometimes Friday. Shipping on non-regular shipping days is at our discretion and depends on things like distance to the destination, weather forecast, and other factors that may affect delivery or the health of the roaches. To give you an idea whether or not your order will ship on a Thursday, for example: Heat is usually not a problem, but extreme cold is often a problem. We want your insects to arrive alive and well, and we make every effort to ensure that they do. Orders not shipped Thursday through Sunday will ship on Monday.
Our shipping policies are designed to avoid situations where insects are left unattended (such as Sundays or mail holidays) in extreme temperatures (such as the dead of winter). However, we will ship your order on a Thursday or Friday if you write “Thursday/Friday shipping OK” in the message box at checkout. Please note that requesting shipping on non-shipping days may be risky, so we can’t guarantee live arrival.
Live Arrival Guarantee
We guarantee that the roaches you order from us will arrive alive and well when each of the Conditions below are met and subject to the Details and Limitations that follow. Though we do not guarantee live arrival when the following conditions are not met, we encourage anyone with a live arrival issue to contact us and describe the situation. We want all our customers to be happy and we may be able to work something out, depending on the circumstances.
- Temperature: Your local temperature must be between 40° and 90° F, as must the temperature en route. We do not guarantee live arrival when the temperature falls below 40° or rises above 90° F at any time while the package is in transit either (a) in the delivery zip code, or (b) at any location listed in the package tracking history. While heat and cold packs are usually effective at keeping roaches and other insects alive during shipment in extreme temperatures, they do not eliminate risk and are not a guarantee against loss.
- Delivery: The package must be accepted. Refusing delivery will void our Live Arrival Guarantee.
- Regular Shipping Days: The package must be shipped on a regular shipping day, which is Monday through Wednesday, or on a non-regular shipping day (Thursday through Saturday) at our discretion. Packages shipped on non-regular shipping days at the customer’s request are not covered by our Live Arrival Guarantee.
- Documentation: The condition of the roaches at the time of arrival must be clearly documented with video or digital photographs. These must be emailed to us within two hours of receipt of the package, which is the delivery time indicated on the carrier’s tracking system.
Details and Limitations: Insects shipped as replacements under our Live Arrival Guarantee are not shipped free or charge. We charge either (a) a fee of $7 per order to cover the cost of re-shipment or (b) actual shipping costs if they are greater than $7. Replacements are shipped via USPS regardless of the initial shipping method unless we agree to other arrangements. Our Live Arrival Guarantee applies to original orders only, and there is a limit of one live arrival claim per order. This means we do not guarantee the live arrival of insects that are shipped as replacements under our Live Arrival Guarantee. When a customer makes a claim under our Live Arrival Guarantee, they assume all the risk of shipping replacement insects. No guarantees of live arrival of replacement insects are offered or implied, and no refunds shall be provided.
Instructions for Live Arrival Claims
Email your video or photographs and a description of the situation along with your name and order details. We will reply within one business day.
We want to be the number one supplier of Dubia roaches online, so we work hard to get and keep your business. We think that comes through in the quality of our roaches and the service we offer our customers. If there is ever a problem with an order, contact us and we’ll see what we can do to fix it.
Complete Satisfaction Guarantee
In addition to standing behind our products, we offer a complete satisfaction guarantee on every order. This means that if you’re unhappy with your order for any reason you may return it to us in original condition for a refund, minus the cost of shipping.
Within a reasonable time you may even return live roaches that you bought from us for a pro-rated refund. If you buy 50 Dubia roaches, for example, and decide you want to return them after feeding 25 to your animals, you may send the 25 back to us and we may refund up to half the cost of the roaches. To return live roaches, please follow the return instructions below and do not ship anything to us before receiving instructions.
To return items you’re unhappy with, including roaches and partial orders, contact us via email. Identify your order by order number or name and date, describe (a) what you want to return and (b) the condition of the item(s) to be returned, and wait for a reply from us. Please don’t ship anything before receiving instructions.
Answers to Common Questions
Below are answers to common questions about our products and services. Please contact us via our online contact page or email if your question isn’t answered here.
My roaches arrived and they aren’t moving. What should I do?
See our live arrival guarantee instructions and contact us right away. Then set the roaches aside in a warm area for an hour and see what happens. As strange as it sounds, they may come back to life. Insects – even tropical ones – sometime survive extreme temperatures.
Do you ship to Florida?
Yes, but only to those with a state-issued permit. Otherwise, shipping Dubia Roaches to Florida is illegal. Contact us if you have a permit and would like to place an order.
Do you give your Dubia roaches any supplements?
No. We give them a well-balanced diet. All the vitamins and minerals they need are in the grains, fruits, and vegetables they eat. If you want your animals to get extra vitamins like Vitamin A or minerals like calcium, you should gutload or dust with a vitamin or mineral powder.
My order isn’t here and tracking says “delivered”. What should I do?
First check to see if the package was left in an unusual place, or if your neighbors may have picked it up by accident. Then contact the carrier. They can often figure out if they made an error.
Do you overstock orders?
Yes. Although death during transit is uncommon, we overstock all roach orders by about 10% just in case.
Why are Dubia roaches so expensive?
It’s a supply and demand issue. They’re expensive compared to other feeder insects right now but we’re working to change that.
Do you ship to Hawaii?
Not at this time. It seems that the process is long and involves permitting and lengthy quarantines.
I see Dubia roaches that are different colors. Are they the same?
Dubia roach color varies between all black and black/orange. They are all essentially the same. Environmental condition, natural variation, and age may all impact their color. Color is not an indication of quality.
What’s the chance an order will ship on Thursday or Friday?
In summer, Thursdays are usually OK and Fridays are mostly OK. Winter is when temperature really becomes an issue. Dubia roaches can handle some heat but not freezing temperatures.
Do you ship to PO boxes?
Yes. We ship via USPS Priority Mail to PO Boxes. Because we are shipping live animals, we strongly recommend asking the PO box provider what time the US Postal Service delivers each day, then picking up the package as it arrives or shortly after.
How do I get free shipping?
Shipping and handling is free for orders over $35 shipped within the continental US. The cost of standard shipping for orders under $35 varies by location. Shipping to a PO Box requires USPS Priority Mail and the rate is based on the weight of the package as well as the location to which you are shipping. Expedited shipping rates are based on the location to which you are shipping.
How do I track my order?
We will send you an email when your order ships. This email contains package tracking information.