With Recurring Shipments (Autoship orders), you get a steady supply of Dubia roaches delivered to your door on whatever schedule works best for you. Your roaches are always in stock, so there is no need to reorder every time you run out. You can adjust quantities or pause shipments if needed, and you can cancel at any time. Recurring shipments are convenient, and setting one up is fast and easy.
What are recurring shipments?
A recurring shipment provides a regular supply of Dubia roaches. It is essentially a subscription (for lack of a better word) for Dubia roaches at a set interval. For example, you can receive them weekly, every other week, monthly, or at other intervals.
You can set up a recurring shipment with just one click when placing an order. Once complete, we will automatically ship Dubia roaches to you on your chosen schedule. You don’t need to do anything else unless you want to change, pause, or cancel the shipments.
NOTE: We sometimes refer to recurring shipments as ‘Autoship orders’ or ‘subscriptions’ on our website. These terms all refer to the same thing.
Recurring Shipment Benefits
The main advantage of a recurring shipment is convenience. Once you find a schedule you like, you’re all set. You get a steady supply of Dubia roaches automatically.
If you ever want to add or remove items, change quantities, adjust the schedule, or make any other changes, just let us know, and we will make the necessary adjustments for you. Simple.
And there are other benefits too.
Never Out of Stock
You never have to deal with out-of-stock roaches. When listing stock quantities on our website, we prioritize all outstanding recurring orders and process them first, so your roaches are never back-ordered. For you, they’re always in stock—even if they appear out of stock on our website. No matter what, you’re still covered.
Easy to Start and Manage
Recurring shipments are super easy to create and manage. Simply select your roaches, choose a shipping schedule, and complete the checkout process. That’s it. You don’t have to do anything else unless you want to make changes.
And making changes is super easy. Log in to your account, click the recurring order you want to edit, and make the changes. You can update your address, or payment information, or pause or end the shipments. You can also delete an item if there is more than one.
We can also make changes for you. As previously mentioned, we can add items to your recurring shipment, change quantities of existing items, add or remove a post office hold, change the delivery schedule, and more. If you want to make any of these changes, just let us know, and we’ll take care of it for you on our end. Please include your order number, name, or email address so we can identify your order.
And there are even more benefits.
Priority Processing
To maintain everyone’s delivery schedule, we prioritize recurring shipments over regular orders. Each day, we process and ship recurring orders first, followed by regular orders.
Lock in Low Prices
Recurring shipments lock in current product prices. Costs tend to rise over time. However, recurring orders retain the original product purchase price, regardless of the price displayed on our website. This means that if prices rise, as they occasionally do, you still get the original price you paid for your roaches (and other items). Original prices remain in effect until an item is removed from a recurring order. Items added to recurring orders are added at their current price.
Please note that we may update shipping charges periodically to reflect changes in USPS prices.
How to Create a Recurring Shipment
On the product page where you add items to your shopping cart, select the variation you want (size, quantity, etc.), choose a shipping time interval (weekly, monthly, etc.), then complete the checkout process as usual. During checkout, the one difference between a recurring order and a regular order is that you will need to create an account if you don’t already have one. The account is where you log in to view and edit your recurring shipments. When prompted, enter your email address and a password.
If you like, you can buy both recurring and non-recurring items in a single order. In the case of a mixed order, the entire initial order is shipped. Then, at the interval you chose, our system automatically generates the recurring order with just the recurring item(s).
Temperature Control
If your daytime temperatures ever fall below 40°F in winter or rise above 85°F in summer, please add temperature control to your recurring order. We check local weather conditions before shipping recurring orders that include temperature control, and we add heat or cold packs to those shipments as needed. Each time it’s not needed, we issue a refund. Adding temperature control to a recurring order helps protect your roaches during harsh weather when it occurs, and there is no charge when it’s not required.
NOTE: We may add temperature control to an existing recurring order at its current retail price if the recurring order does not include it, and we become aware of current weather conditions at the shipment destination that may jeopardize live arrival. Dubia roaches cannot survive extreme temperatures, and we will not ship an order if we believe the roaches are unlikely to survive due to harsh weather conditions. Obvious examples of situations where insects are unlikely to survive without temperature control include winter snowstorms and summer heatwaves.
Questions
Below are answers to common questions about recurring orders. Please feel free to email us or contact us directly if you don’t find the answer to your question here.
I only see a credit card payment option for a recurring order. Is this right?
Yes and no. Google Pay and Apple Pay allow recurring orders. However, these payment methods are only shown to certain visitors (such as those on an iPhone in the case of Apple Pay). If you don’t see an option to check out with either Google or Apple Pay, you can use your credit card on the checkout page to purchase a recurring order.
Can I change the renewal day/date or the time interval on a recurring order?
Yes, we can make that change for you. Please let us know what you would like to change by email or online contact form. For example, if the day of the week orders tend to arrive is inconvenient for you, let us know what days work better. Alternatively, if you would like to change the interval from weekly to every other week, let us know.
How do I update my credit card information?
If you get an email notifying you that your payment didn’t go through, or if you’re reinstating an order, you will see an option to update your payment details. However, this may not be the case if an item in your order is out of stock. In this case, you can either contact us and we can fix it for you, or you can wait for the item to be back in stock on our website.
How do I do a post office hold on recurring shipments?
Check the Hold for Pickup checkbox on the main checkout page of your original order. The initial hold for pickup will be carried through to all future shipments based on that order. Contact us if you want us to add or remove a post office hold on an existing recurring order.
Where do I edit/pause/cancel a recurring order?
Sign in to your account and click the Recurring Shipments tab for a list of orders and options. If you would like to edit the order beyond these options, please let us know what changes you would like to make. We can make almost any change quickly and easily on our end.
Can I create a recurring shipment without an account?
No. An account allows you to manage your recurring order. There is no way to do that without creating a password-protected account.
How do I deal with heating or cooling on recurring orders?
We understand shipments need temperature control sometimes, but not others. The best way to handle temperature control is to add it to your recurring order, even if you don’t need it right now. Whenever we see temperature control on a recurring order, we check the destination temperature and forecast. If heating or cooling is required, we add it to the shipment, and you’re all set. If it’s not needed, we issue a refund and ship the order without it. When the order recurs, we will check again, and so on.
How do I add or remove something from/to an existing recurring order?
Contact us and we’ll do it for you. Please let us know what you would like to add, remove, or change quantities of an existing item, etc. We’re happy to make whatever changes you like. We used to have an option for customers to add and remove items from their orders, but the process was very confusing.
How many recurring orders can I have?
As many as you want. The number is unlimited. It is common for customers to set up a weekly delivery of X roaches and a monthly delivery of Y roaches, for example.
Can I combine two recurring shipments into one?
Yes. Please let us know which one you want to keep, and any other changes you would like to make, and we will consolidate the orders.
Can I make recurring shipments arrive on a certain day of the week or time of the month?
You can target a delivery day by placing the order on the day you want it to ship (or the evening before). You can also change the schedule of
an existing order to target a certain day for delivery. For that, please contact us and let us know when you want the shipments to arrive (every other Wednesday, for example). We can estimate the typical shipping time and target a delivery day. For example, if you live 50 miles away and delivery usually takes one day, we would make the order recur every other Tuesday (or Monday night).
Can I pause recurring shipments, like if I will be out of town?
Yes. Click Suspend on the recurring order page in your account. The order will be placed on hold and payments suspended indefinitely. To resume the shipments, click Reactivate.
What happens when I cancel a recurring order?
When you cancel a recurring order, the status becomes “Payments canceled”. You can reactivate it until the next scheduled renewal time. However, if you do not reactivate it by then, the status changes to “canceled”.
How do I reactivate a recurring order that was canceled?
If you see a “Reactivate” button on your Recurring Shipments tab, click it to reinstate the order. If you do not see that button, the order cannot be reactivated—but you are welcome to create a new one.
My recurring order is “On hold”. What does that mean?
On hold means one of several things: (a) The payment failed, or (b) the order was placed on hold by you or by us. You can remove the order from hold by either updating the payment information (if on hold due to a payment issue) or clicking “Reactivate” (if someone manually placed it on hold).
Some roaches have a recurring shipment option, and others do not. Is this right?
Yes. It makes sense to order Dubia roaches on a weekly or every-other-week basis, for example, when they’re purchased as feeders. Other items, such as Dubia roach starter colonies, make sense as a one-time purchase.
I got an email saying temp control was added to my recurring order. What does this mean?
This means we added temperature control to your recurring order because it didn’t have it, but it needs it based on your current or expected weather conditions. If you typically experience extreme weather during the year, your order will eventually need temperature control. Don’t worry though—you won’t pay for it until it’s needed. With temperature control added to your recurring order, we will check your local weather conditions before we ship each order, then add a heat or cold pack if needed. When not needed, we will issue a refund. The current price of temperature control is $3.
Is temperature control required with a recurring order if I only occasionally have bad weather?
Yes. Without it, your roaches will die when bad weather comes. You know your local weather patterns best. If your weather EVER gets so extreme that your roaches will die in-transit, as we have outlined, include temperature control with your recurring order and we will check your weather forecast before each shipment. When it’s necessary, we will add a heat or cold pack. When it’s not necessary, we will issue a refund. If this will not work for you, please feel free to place individual orders when you need feeders, including or excluding temperature control as needed.
