With Recurring Shipments, sometimes called Autoship orders, you get a steady supply of Dubia roaches delivered to your door on the schedule that works for you. Your roaches are always in stock, there’s no need to reorder every time you run out of Dubia, you can adjust quantities as needed, and you can cancel at any time. Recurring shipments are convenient, and setting one up is fast and easy.
What are recurring shipments?
A recurring shipment provides a regular supply of Dubia roaches. It’s basically a “subscription” (for lack of a better word) for Dubia roaches at a set interval. For example, you can get them weekly, every two weeks, monthly, etc.
You can set up a recurring shipment with just one extra click. Once done, we’ll ship Dubia roaches to you automatically. You don’t have to do anything unless you want to change, pause, or end the shipments.
NOTE: We sometimes refer to recurring shipments as Autoship orders, recurring orders, and subscriptions on our website. These terms all refer to the same thing.
Recurring Shipment Benefits
The main advantage of a recurring shipment is convenience. Once you find a schedule you like, you don’t have to do anything else. You get a steady supply of Dubia roaches automatically.
And if you ever want to add or remove items, change quantities, change the schedule, or anything else, just let us know and we’ll make the change for you. Simple.
And there are other benefits too.
Never Out of Stock
You never have to deal with out of stock roaches. We take all existing recurring orders into account when we list stock quantities on our website, so your roaches are never backordered. For you, they’re always in stock, no matter what the stock status says on our website. If an item in your recurring order goes “out of stock” on our website, you’re still covered. If for some reason we were unable to fill your recurring order, we would contact you to let you know. So far, that has never happened.
Easy to Start and Manage
Recurring shipments are super easy to create and manage. Just choose your roaches, select a shipping schedule, and complete checkout. That’s it. You don’t have to do anything else unless you want to make changes.
And making changes is super easy too. Just log in to your account, click the recurring order you want to edit, then make your changes. You can directly change your address or payment method, or pause or end the recurring shipments. You can also delete an item if there is more than one.
We can also make changes for you. As previously mentioned, we can add items to your recurring shipment, change quantities of existing items, add or remove a post office hold, change the delivery schedule, and more. If you want to make any of these changes, just let us know and we’ll take care of it for you on our end. Be sure to include either the order number, your name, or email address so we can identify your order.
And there are even more benefits.
Priority Processing
In order to maintain everyone’s delivery schedule, we prioritize recurring shipments over regular orders. Each day we box and ship recurring orders first, then regular orders.
Lock in Low Prices
Recurring shipments lock in current prices. Costs tend to rise over time, but recurring orders generate with the original price, regardless of the price shown on our website. This means that if prices rise, as they tend to do, you still get the original starting price. The original price lasts until you remove an item from your recurring order. Items added to a recurring order are added at the current price.
How to Create a Recurring Shipment
On the product page where you add Dubia roaches to your shopping cart, select the variation you want (size, quantity, etc.), choose a time interval for shipping (weekly, monthly, etc.), then complete the checkout process as usual. During checkout, the one difference between a recurring order and a regular order is that you will need to create an account if you don’t already have one. The account is where you log in to view and edit your recurring shipments. When prompted, just enter your email address and a password. That’s it.
If you like, you can buy both recurring and non-recurring items in a single order. In the case of a mixed order, the entire initial order is shipped. Then, at the interval you chose, our system automatically generates the recurring order with just the recurring item(s).
Temperature Control
If your local temperature ever goes below 40°F or above 85°F, we recommend adding temperature control to your recurring order. If you do, we’ll check your local weather before each shipment and include a heat or cold pack as needed. When it’s not needed, we will issue a refund and exclude it from that shipment. This will help protect your roaches during harsh weather, when and if it occurs.
Alternatively, you can add and remove temperature control on an as-needed basis. However, you must do this before the system generates each new (weekly, monthly, etc.) recurring order. It’s easier just to add it and forget it, as we can easily manage temperature control on our end, but you can do it any way you like.
Questions
Below are answers to common questions about recurring orders. Please feel free to email us or contact us directly if your question isn’t answered here.
I only see a credit card payment option for a recurring order. Is this right?
Yes and no. Google Pay and Apple Pay allow recurring orders. However, these payment methods are only shown to certain visitors (such as those on an iPhone in the case of Apple Pay). If you don’t see an option to check out with either Google or Apple Pay, you can use your credit card on the checkout page to purchase a recurring order.
Can I change the renewal day/date or the time interval on a recurring order?
Yes, we can make that change for you. Let us know via email or online contact form what you want to change. For example, if the day of the week orders tend to arrive is inconvenient for you, let us know what days work better. Or, if you want to change the interval from every week to every two weeks, for example, let us know that.
How do I update my credit card information?
If you get an email notifying you that your payment didn’t go through, or if you’re reinstating an order, you will see an option to update your payment details. However, this may not be the case if an item in your order is out of stock. In this case, you can either contact us and we can fix it for you, or you can wait for the item to be back in stock on our website.
How do I do a post office hold on recurring shipments?
Check the “Hold for pickup” checkbox on the main checkout page of your original order. That initial hold for pickup will carry through to all future shipments based on that order. Contact us if you want us to add or remove a post office hold on an existing recurring order. We can also add or remove other options, like discreet packaging or gift receipt.
Where do I edit/pause/cancel a recurring order?
Sign in to your account and click the “Recurring Shipments” tab for a list of orders and options. If you want to edit the order beyond those options, let us know what you want to change. We can make almost any change quickly and easily on our end.
Can I create a recurring shipment without an account?
No. An account allows you to manage the recurring order. There’s no way to do that without creating a password-protected account.
How do I deal with heating or cooling on recurring orders?
We understand shipments need temperature control sometimes, but not others. The best way to handle temperature control is to add it to your recurring order even if you don’t need it right now, and leave it in place. Whenever we see temperature control on a recurring order, we check the destination temp and forecast. If heating or cooling is required, we add it to the shipment and you’re all set. If it’s not needed, we issue a refund and ship the order without it. When the order recurs, we will check again, and so on.
How do I add or remove something from/to an existing recurring order?
Contact us and we’ll do it for you. Let us know what you want to add or remove, or if you want to change quantities of an existing item, etc.. We’re happy to make whatever changes you like. We used to have an option for customers to add and remove items from their orders, but the process was very confusing.
How many recurring orders can I have?
As many as you want. The number is unlimited. It’s common for customers to set up weekly delivery of X roaches and monthly delivery of Y roaches, for example.
Can I combine two recurring shipments into one?
Yes. Let us know which one you want to keep, and any other changes you want to make, and we’ll consolidate the two (or more) orders.
Can I make recurring shipments arrive on a certain day of the week or time of month?
You can target a delivery day by placing the order on the day you want it to ship (or the evening before). You can also change the schedule of
an existing order to target a certain day for delivery. For that, contact us and let us know when you want the shipments to arrive (every other Wednesday, for example). We can estimate how long shipping generally takes and target a delivery day. For example, if you lived 50 miles away and delivery usually takes one day, we would make the order recur every other Tuesday (or Monday night).
Can I pause recurring shipments, like if I will be out of town?
Yes. Click “Suspend” on the recurring order page in your account. The order will be placed on hold and payments suspended indefinitely. To resume the shipments, click “Reactivate”.
What happens when I cancel a recurring order?
When you cancel a recurring order, the status becomes “Payments cancelled”. You can reactivate it until the next scheduled renewal time. However, if you do not reactivate it by then, it becomes “cancelled”.
How do I reactivate a recurring order that was cancelled?
If you see a “Reactivate” button on your Recurring Shipments tab, click it to reinstate the order. If you do not see that button, the order cannot be reactivated — but you’re welcome to create a new one.
My recurring order is “On hold”. What does that mean?
On hold means one of several things: that (a) the payment failed, or (b) the order was placed on hold by you or by us. You can take the order off hold by either updating the payment information (if on hold due to a payment issue) or clicking “Reactivate” (if someone placed it on hold manually).
Some roaches have a recurring shipment option and others don’t. Is this right?
Yes. It makes sense to order Dubia roaches weekly or every other week, for example, when they’re purchased as feeders. Items like Dubia roach starter colonies and roach chow seem to make sense as one-time purchases. Please contact us if you have a need we haven’t anticipated. We’re always open to suggestions.
