With recurring shipments (AKA: autoship orders), you get a steady supply of Dubia roaches delivered to your door on a schedule that works for you. Your roaches will always be in stock, there’s no need to reorder every time you run out of Dubia roaches, and you can change or cancel at any time. Recurring shipments are convenient, and setting one up is fast and easy.
What Are Recurring Shipments?
A recurring shipment provides a regular supply of Dubia roaches. It’s basically a “subscription” (for lack of a better word) order of Dubia roaches at a set interval. For example, you can get them weekly, every two weeks, monthly, etc. Setting up a recurring shipment takes about the same amount of time as a regular order, and once you’ve set it up, we’ll ship Dubia roaches to you automatically. You don’t have to do anything unless you want to change, pause, or end the shipments.
We refer to recurring shipments as autoship orders, recurring orders, and subscriptions in various places on our website. Although different terms, they all refer to the same thing.
Recurring Shipment Benefits
Recurring shipments are convenient. For starters, once you find a schedule you like, you don’t have to do anything. You get a steady supply of Dubia roaches automatically. And you never have to deal with out of stock roaches. We take all existing recurring orders into account when we list the stock quantities on our website, so your roaches are never back-ordered. For you, they’re always in stock – no matter what the stock status says on our website.
A recurring shipment is super easy to create and manage. Just choose your roaches, select a shipping schedule, and complete checkout. That’s it. You don’t have to do anything else unless you want to alter the order. And that’s super easy too. Just log in to your account, click the recurring order you want to edit, then make your changes. Of course, you can always contact us if you have any questions.
As a further benefit, we prioritize recurring shipments over regular orders. We want to maintain everyone’s delivery schedule, so each day we box up and ship recurring orders first, before single orders.
How to Create a Recurring Shipment
On the product page where you add Dubia roaches to your shopping cart, select the variation you want (size, quantity, etc.), choose a time interval for shipping, then complete the checkout process as usual. During checkout, the one difference between a recurring shipment and a regular order is that you will need to create an account if you don’t already have one. An account gives you a way to log in and edit your recurring shipment. When prompted, just enter your email address and a password. That’s it.
If you like, you can buy both recurring and non-recurring items in a single order. In the case of a mixed order, the entire initial order is shipped. Then, at the interval you chose, our system automatically generates the recurring order with only the recurring item(s).
Temperature Control
If your local temperature ever goes below 40°F or above 85°F, we recommend adding temperature control to your recurring order. If you do, we’ll check your local weather before each shipment and include a heat or cold pack as needed. When it’s not needed, we will issue a refund. This will help protect your roaches during harsh weather, when and if it occurs.
Questions
Below are answers to common questions about recurring orders. Please feel free to email us or contact us directly if your question isn’t answered here.
I only see a credit card payment option for a recurring order. Is this right?
Yes. At this time, several payment providers don’t process subscriptions, or they limit their function. If this changes, we will expand subscription payment options.
Can I change the renewal day/date or the time interval on a recurring order?
Yes, we can make that change for you. Let us know via email or online contact form what you want to change. For example, if the day of the week orders tend to arrive is inconvenient for you, let us know what days work better. Or, if you want to change the interval from every week to every two weeks, for example, let us know that.
How do I do a post office hold on recurring shipments?
Check the “Hold for pickup” checkbox on the main checkout page of your original order. That initial hold for pickup will carry through to all future shipments based on that order.
Can I remove a post office hold from a recurring shipment?
Yes, you may contact us and ask us to remove the post office hold. Please give us plenty of time to make the change, and be advised that the post office hold will be removed from the original order. This is the order on which all recurring orders are based, so the removal will carry through to all future shipments. No future shipment will be held at the post office unless you contact us again to change it back.
Where do I edit/pause/cancel a recurring order?
Go to My Account/Recurring Orders and click the order you want to change.
Can I create a recurring shipment without an account?
No. An account allows you to manage your recurring order, including editing products, changing billing and shipping information, and pausing or cancelling the shipments.
How do I deal with heating or cooling on recurring orders?
We understand that shipments may need temperature control sometimes, but not others. The best way to handle temperature control is to add it to your recurring order even if you don’t need it right now, and leave it in place. Whenever we see temperature control on a recurring order, we check the destination temperature. If heating or cooling is required, we add it to the shipment and you’re all set. If it’s not needed, we issue a refund for temperature control and ship the order without it. When the order recurs, we will check again, and so on.
How do I add an item to an existing recurring order?
From the product page of the item you want to add, choose the product variation and shipping schedule. Then select the “add to an existing recurring order” check box. If you have an existing recurring order, you will be able to add the item to it. If not, the option will be unavailable.
